Practical, Evidence-Informed Support for Clinicians and Clinic Teams
Whether you're tackling patient resistance, reducing cancellations, or building team confidence—I offer options that fit your world. No scripts. Just tools that help patients follow through and clinicians feel capable.
Practical, Evidence-Informed Support for Clinicians and Clinic Teams
Whether you're tackling patient resistance, reducing cancellations, or building team confidence—I offer options that fit your world. No scripts. Just tools that help patients follow through and clinicians feel capable.
Services Overview
You’re technically brilliant. But when conversations stall, adherence drops, or teams feel misaligned, you need more than clinical skill. I help experienced allied health clinicians and clinic owners master the human side of healthcare—turning resistance into engagement, frustration into confident action.
Through original frameworks like C.L.E.A.N. (Curiosity, Listen, Explore, Amplify, Name the Next Step) for reflective listening and R.E.S.P.E.C.T. (Recognise, Empathise, Surface beliefs, Probe gently, Elicit commitment, Test understanding, Together agree), grounded in behavioural science, motivational interviewing, and real clinical experience, you get practical tools for tomorrow’s sessions.
Outcomes?
Patients who commit, not just agree. Teams that collaborate. And you, with less burnout and more impact.
For Clinics & Teams
Tailored support designed for real clinics—where cancellations hurt revenue, resistance blocks results, and alignment drives growth.
Tailored Workshops (In-Person or Virtual)
Single or multi-session training for clinical and admin teams. Cover handling objections with R.E.S.P.E.C.T., building trust via C.L.E.A.N. questioning, boosting patient value adherence (PVA), or navigating resistant patients. Interactive, evidence-informed, and customized to your context.
Team Coaching & Mentoring Programs
Ongoing guidance for clinicians stepping into leadership or mentoring. Build skills in feedback, mindset shifts, and tough conversations using framework practice—perfect for team leads, educators, or multi-site practices.
Admin + Clinician Alignment Sessions
Bridge the gap between front desk and clinicians on rebooking, policies, and pricing. Consistent messaging without pressure, so everyone supports adherence.
For Individual Clinicians
Personalized paths for mid-career pros (5–15 years in) who are competent but stuck—ready to shift from compliance to genuine collaboration.
1:1 Coaching
A focused space to unpack patient resistance, rebuild confidence, or clarify your next career move. We use C.L.E.A.N. for better questions and R.E.S.P.E.C.T. to turn "no" into next steps—frameworks clinical training skipped.
Small Group Programs
Cohort-based learning with feedback and real-world practice. Connect with peers, apply tools like framework role-plays, and build the emotional impact that technical skill alone can’t deliver.
Digital Courses (Coming Soon)
On-demand modules to master C.L.E.A.N. listening or R.E.S.P.E.C.T. in sessions—increasing adherence with no-fluff tools for busy clinicians.
Outcomes you’ll see:
Fewer no-shows, better follow-through, clinicians who handle resistance with curiosity—not frustration—and teams that work as one.
Best for:
Experienced clinicians frustrated by disengaged patients, clinic owners upskilling solo, or seniors mentoring juniors.
Services Overview
You’re technically brilliant. But when conversations stall, adherence drops, or teams feel misaligned, you need more than clinical skill. I help experienced allied health clinicians and clinic owners master the human side of healthcare—turning resistance into engagement, frustration into confident action.
Through original frameworks like C.L.E.A.N. (Curiosity, Listen, Explore, Amplify, Name the Next Step) for reflective listening and R.E.S.P.E.C.T. (Recognise, Empathise, Surface beliefs, Probe gently, Elicit commitment, Test understanding, Together agree), grounded in behavioural science, motivational interviewing, and real clinical experience, you get practical tools for tomorrow’s sessions.
Outcomes?
Patients who commit, not just agree. Teams that collaborate. And you, with less burnout and more impact.
For Clinics & Teams
Tailored support designed for real clinics—where cancellations hurt revenue, resistance blocks results, and alignment drives growth.
Tailored Workshops (In-Person or Virtual)
Single or multi-session training for clinical and admin teams. Cover handling objections with R.E.S.P.E.C.T., building trust via C.L.E.A.N. questioning, boosting patient value adherence (PVA), or navigating resistant patients. Interactive, evidence-informed, and customized to your context.
Team Coaching & Mentoring Programs
Ongoing guidance for clinicians stepping into leadership or mentoring. Build skills in feedback, mindset shifts, and tough conversations using framework practice—perfect for team leads, educators, or multi-site practices.
Admin + Clinician Alignment Sessions
Bridge the gap between front desk and clinicians on rebooking, policies, and pricing. Consistent messaging without pressure, so everyone supports adherence.
Outcomes you’ll see:
Fewer no-shows, better follow-through, clinicians who handle resistance with curiosity—not frustration—and teams that work as one.
For Individual Clinicians
Personalized paths for mid-career pros (5–15 years in) who are competent but stuck—ready to shift from compliance to genuine collaboration.
1:1 Coaching
A focused space to unpack patient resistance, rebuild confidence, or clarify your next career move. We use C.L.E.A.N. for better questions and R.E.S.P.E.C.T. to turn "no" into next steps—frameworks clinical training skipped.
Small Group Programs
Cohort-based learning with feedback and real-world practice. Connect with peers, apply tools like framework role-plays, and build the emotional impact that technical skill alone can’t deliver.
Digital Courses (Coming Soon)
On-demand modules to master C.L.E.A.N. listening or R.E.S.P.E.C.T. in sessions—increasing adherence with no-fluff tools for busy clinicians.
Best for:
Experienced clinicians frustrated by disengaged patients, clinic owners upskilling solo, or seniors mentoring juniors.
My Method (Brief)
Framework-based, not formulaic. I blend motivational interviewing, Clean Language, NLP, and behavioural science (think Miller, Voss, and Duhigg) into structured tools for messy, real-world conversations.
C.L.E.A.N. in action: Curiosity starts the talk. Listen without fixing. Explore their world. Amplify what works. Name the next step together.
Reflective and applied—practiced in your clinical environment.
Curious over convincing: Replace frustration with curiosity. What if resistance is a signal?
Human-centred: Built for allied health, from physios to OTs, with or without admin teams.
No generic “soft skills.” This is communication as a results skill.
My Method (Brief)
Framework-based, not formulaic. I blend motivational interviewing, Clean Language, NLP, and behavioural science (think Miller, Voss, and Duhigg) into structured tools for messy, real-world conversations.
C.L.E.A.N. in action: Curiosity starts the talk. Listen without fixing. Explore their world. Amplify what works. Name the next step together.
Reflective and applied—practiced in your clinical environment.
Curious over convincing: Replace frustration with curiosity. What if resistance is a signal?
Human-centred: Built for allied health, from physios to OTs, with or without admin teams.
No generic “soft skills.” This is communication as a results skill.
Who Each Option Is Best For
Option
Ideal For
Tailored Workshops
Clinic owners or leads wanting quick team wins on adherence and cancellations via R.E.S.P.E.C.T.
Team Coaching
Educators or multi-site practices building lasting mentoring skills with C.L.E.A.N.
Admin Alignment
Teams needing seamless front desk-clinician flow.
1:1 Coaching
Solo clinicians tackling personal resistance or leadership hurdles.
Small Groups
Mid-career pros craving peer feedback and framework practice.
Digital Courses
Busy individuals wanting self-paced tools for patient engagement.
Next Step:
Not sure which fits? That’s common. Let’s explore together—what’s one conversation holding your team (or you) back right now?
Driving adherence and clinical outcomes
Get In Touch
Location: 26 Akala Street , Flaxton Queensland 4560
Phone: 0417 817 388
Email: [email protected]